Apple CarPlay / Android Auto Issues

[ElginCityBlue]

Hi Everyone,

I had my Karoq serviced at my main dealer back in March, ever since when I use Waze on CarPlay and try to make a call, it causes the infotainment system to crash and I have to reset the system. After a restart, it seems to be fine, but I have to pull over and unplug and re-plug the phone in.

This weekend my wife plugged in her Android phone, it wouldn't play any audio and the volume controls all stopped working. Again, a hard reset and it started working again.

It is the Columbus system in a 2020 Karoq that I've had since new and this the first time that this problem has occurred.

Has anyone else had this issue and has a new software update come out since March to rectify this?

Thanks in advance.

[Driver79]

Similar problems to you Elgin.
Infotainment system on my ‘24 plate Karoq kept disconnecting from Apple Car Play.
But I’ve found a strange solution - I plug my iPhone into the USB c adapter BEFORE starting the car. It works!