Airbag failure

[Reeno]

Hello, my Karoq 2018 has failed it's MOT due to air bag light. Diagnostic test done shows air bag failure on driver side. Contacted dealership who have been very unhelpful, advised that they would need to complete a diagnostic but no appointments available for one month. Dealership claims a fault with airbag is very unlikely, and that they have not heard of this issue before. I contacted another skoda dealership who informed me that our warranty would not cover a replacement air bag (quoted in the region of £600).

Anyone had this issue?

Thanks

[CJJE]

I've not heard of this problem myself, but believe that the official Skoda advice is that you should drive cautiously to a dealer for it to be sorted. I've also read that the most likely cause is a faulty connection or loose wire rather than a faulty airbag itself.

Perhaps a call to Skoda Customer Services on 03330 037 504 (Mon - Fri; 08:30 - 17:30) would speed things up, but I'm pretty disappointed with dealers who can't at least have a quick look at your car for you!

And of course if it has failed its MOT, you shouldn't be driving it unless it is to get the fault repaired!

Chris

[Routemaster1]

And of course if it has failed its MOT, you shouldn't be driving it unless it is to get the fault repaired!

This is not quite true. The car can fail its MOT test and still be driven until the existing MOT expires unless the MOT failure list a dangerous fault. Whether an airbag light is classed as a dangerous fault, I don't know.

[kodiaq]

I posted at great length yesterday, but something has gone wrong, 'cos it isn't here.
Firstly,
Welcome to the forum.
When you speak to Customer Services insist on speaking to a CS MANAGER. The peeps that answer the 'phones have no authority and not a huge amount of knowledge.
Keep pestering if you come up against a brick wall. They usually give in in the end. Even threaten legal action if you don't get anywhere.
See this thread for another angle.
viewtopic.php?f=8&t=912
Good luck.

[CJJE]

And of course if it has failed its MOT, you shouldn't be driving it unless it is to get the fault repaired!

This is not quite true. The car can fail its MOT test and still be driven until the existing MOT expires unless the MOT failure list a dangerous fault. Whether an airbag light is classed as a dangerous fault, I don't know.

Good point. Hopefully the MOT Fail document will explain this.

Chris

[mikeAL]

I've had numerous airbag error lights (amongst other warning lights on different occasions) since getting my Karoq 1.5 auto in Oct. 21 from Allams in Epsom with 6000 miles on clock. After numerous visits to dealer it was eventually rectified after finding drivers seat airbag ignitor N199 was faulty and therefore replaced at 8322 miles, under warranty, in Sept 23. Now at 10,060 miles, despairingly, an airbag error light has popped up again. As now out of warranty I'll be looking elsewhere for investigation as had already lost all faith in the Skoda workshop I'm afraid. Good luck to all.

[KWebb]

Did this ever get resolved? Our 1.5 Karoq brought at Allam’s from new got an airbag light just before it MOT was due, they cleared the warning light so it passed thd MOT, only for it to reoccurred just after the warranty expired, and they now tell us it will cost £750 to replace the airbag.

[KWebb]

I've had numerous airbag error lights (amongst other warning lights on different occasions) since getting my Karoq 1.5 auto in Oct. 21 from Allams in Epsom with 6000 miles on clock. After numerous visits to dealer it was eventually rectified after finding drivers seat airbag ignitor N199 was faulty and therefore replaced at 8322 miles, under warranty, in Sept 23. Now at 10,060 miles, despairingly, an airbag error light has popped up again. As now out of warranty I'll be looking elsewhere for investigation as had already lost all faith in the Skoda workshop I'm afraid. Good luck to all.

Did this ever get resolved? Our 1.5 Karoq brought at Allam’s from new got an airbag light just before it MOT was due, they cleared the warning light so it passed the MOT, only for it to reoccurred just after the warranty expired, and they now tell us it will cost £750 to replace the airbag.

[kodiaq]

This is getting VERY SAD. The way Skoda are going at the moment, with fault after fault being reported, Perhaps we should rename this forum Skoda Complaints forum!

[mikeAL]

In answer to KWebb my apologies for not answering sooner and hope you've sorted your problem, had not logged in for a while. I'm afraid my problem has been on the back burner as I've had other issues to deal with, not car related, and I don't do many miles. I've now come back to my problem and my intention now is to obtain an OBD2 scanner to help me locate and fix if poss. I'll repost if I have a useful result. All the best.